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Product Documentation

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Feb. 17, 2025.Rev.1.0Initial deployment

About this product documentation​

This instruction manual is a guide for the installation, system configuration, setup, and use of the SNAPCHECK MOAI-O, which is a converged biometric access control device for identity verification purposes, including access control, time and attendance, etc.

Be sure to read this manual before installing and using the product. When connecting SNAPCHECK MOAI-O to external devices such as access control panels, access control servers, door locks, etc., please refer to this Product Documentation for Demonstration Kit or contact the product's supplier for proper connection.

The software AOS embedded in SNAPCHECK MOAI-O performs functions such as identification and execution of access control policies, device startup conditions, and device management and is accessible as a web-based service through web browsers such as Chrome, Edge, and Safari on administrators' PCs, laptops, and mobile devices.

Ordinary users (non-administrators) who are not authorized to install, configure, and access the product do not need to familiarize themselves with the AOS content in this product manual and should be aware that AOS only works on SNAPCHECK MOAI-O devices and cannot be applied to other HW.

This product manual describes SNAPCHECK MOAI-O and includes the AOS User Guide as an <Appendix> for reference.

This product documentation is distributed electronically on our website https://www.andopen.co.kr, and only the Installation Guide is included with the product.

The content of the product documentation and specifications of the product are subject to change without prior notice to improve the performance and functionality of the product.

SNAPCHECK MOAI-O, AOS, and all programs, data files, and contents covered in this manual are protected by copyright laws and confidentiality agreements. Any use, copying, disclosure to third parties, or distribution not expressly authorized by ANDOPEN is strictly prohibited.

Copyright© 2025 All Rights Reserved by Andopen Co., Ltd.

Certifications of SNAPCHECK MOAI-O​

KC인증 희명인증ㅣKC안전인증,전파인증,CE인증,전기안전,전자파인증대행

Notations​

To help you understand the content, note the meaning of the following markings.

  • * Note *

We've recorded any useful notes or additional information you might want to know when using the product.

  • *Cautions*, *Warnings*

We've documented the things you need to know or do when using our products.

  • Figure Description

Illustrations are used to help you understand the use of the product or to show examples.

  • > : Indicates the bottom tree structure of the user interface in AOS. For example, "File > Save" indicates the Save menu under the File menu.

  • [ ]: Square brackets indicate the button to press on the AOS page being described. Example: [Save] is the button labeled "Save".

  • 'Enter '

This means typing directly on the keyboard.

  • 'Select '

This means selecting one of the items that appears by pressing a pull-down, radio button, etc. in the GUI.

  • Cross Reference

References to other parts of the manual are indicated by double quotes (" ")

Product Features​

(상기 SNAPCHECK MOAI-O를 사용하여 그림 변경)

SNAPCHECK MOAI-O is a product that is the core of a 'card, biometric converged authentication solution' that provides flawless facial recognition accuracy and usability by using a 'biometric card' that encrypts and embeds the user's facial image into the card.

Even though it uses the familiar "look-and-tag" behavior like card authentication, it uses facial recognition, and uses RGB/IR dual cameras to work well in different lighting environments, and is built to prevent malicious authentication attempts.

By decentralizing biometric information to the user's biometric card, users have exclusive control over their own biometric information. That is a self-sovereign biometric authentication system. As a result, biometric information is not stored anywhere, including authentication terminals and servers, and there is no networked transmission process. Thus, this is a new concept of biometric authentication system that completely blocks the risk of sensitive information leakage and protects privacy.

This allows SNAPCHECK MOAI-O to integrate with existing card-based access control systems out of the box without any physical changes.

In addition, SNAPCHECK MOAI-O can be easily configured and managed using AOS, a web-based access control management software embedded inside SNAPCHECK MOAI-O without using a separate access control management SW.

For more information on the 'SNAPPASS' solution, biometric cards, and products, and for consulting on building an access control system using them, please contact the product provider or ANDOPEN.

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Safety precautions​

Please read the following safety precautions before using the product to ensure proper use, your safety, and to prevent property damage.

Failure to do the following can result in serious harm

  • Before using a product, be sure to check the product's usage information and performance.

  • To effectively use the product's features, you must read this documentation and install and use it correctly.

  • Do not throw or impact the product when using or moving it. It can cause electric shock, fire, malfunction, and personal injury. If the product is damaged, contact Customer Support.

  • Do not install the product in direct sunlight, where heat is generated, or near an open flame, as the heat could cause a fire or damage the product.

  • Never use a damaged cable or connect a nonconforming power supply. Doing so may cause electric shock, fire, malfunction, and personal injury.

  • Keep the product's connections (power and cable) free of liquids, dust, and conductive debris such as metal dust. Also, do not poke the connections with pointed objects or apply excessive force.

  • Corrosion or a temporary short circuit in the connecting terminals can cause the product to explode or catch fire.

  • When installing the product, consider the location, position, and angle of the installation to prevent passersby and users from bumping into the installed product.

  • If you have a problem with the product, stop using it and contact support.

  • Be sure to follow the specifications recommended in the manual for DC power input to SNAPCHECK MOAI-O and the lock power, input signals, wiring cables, etc. connected to SNAPCHECK MOAI-O.

Failure to do the following could result in personal injury or property damage.

  • Modification or attachment of parts to this product by anyone other than the manufacturer is strictly prohibited. Any product failure resulting from such actions will void eligibility for free service and warranty coverage.

  • Let a professional install your product.

  • Avoid installing and using the Product in dusty or dirty areas. Dust or debris can cause the product to malfunction or perform poorly.

  • Do not install or use the product in areas exposed to magnetic fields or electromagnetic interference, as this may cause damage to the product or impair its performance.

  • Check the wiring information and connect the appropriate cables. Do not force the cable or apply excessive force. This can cause the product to malfunction or damage cable connections and parts.

  • Do not attach attachments or paint the product. Sensitive optics may not work.

  • Avoid scratching the product and keep it clean at all times. Clean the front of the product regularly to remove dust, dirt, and debris. When cleaning, please wipe with a soft cloth (do not use acids, detergents, etc.).

  • Use the product at room temperature and avoid exposure to high temperatures or direct sunlight. In particular, ensure that the product’s camera is not pointed at strong light sources, such as halogen lights or sunlight, as this can decrease recognition performance.

  • Keep this product away from water, as it is not water-resistant.

  • Do not leave management PCs unattended with access to the product's management software (AOS).

  • Ensure that information that must be secured, such as user accounts, passwords, user DBs, and authentication logs, are not leaked.

  • Do not place or hang objects on the product.

  • AOS is shipped embedded on the device and installed by the vendor (preinstalled), so user installation is unavailable.

  • SNAPCHECK MOAI-O will operate according to the settings you make through AOS, so please read this documentation carefully before setting up and using it to avoid unintended operation.

  • Limit administrators who have access to AOS to those authorized by your organization, and do not leak login IDs and passwords.

  • We recommend that you securely manage administrator and user information stored in AOS so that it is not lost and that you periodically make backups of user information, just in case.

  • Do not attempt to access, delete, or modify AOS for any purpose other than in the prescribed manner outlined in this documentation.

Table of Contents

  • SNAPCHECK MOAI-O Product Documentation​

  1. System Configuration

    1. Standalone operation mode
    2. Access Control Panel Integration mode

  2. Product

    1. Specification

    2. Components

    3. Part names and Functions

  3. Installation

    1. Where to install

    2. Lighting environments

    3. Product installation

    4. Wiring

  4. Using the product

  5. Troubleshooting

<Appendix>​

  • AOS User Guide

    1. AOS Overview

    2. Feature descriptions and usage

      1. Connect to your device

        1. Set environment for connection

        2. Accessing AOS

      2. Login

      3. Monitoring

      4. User

        1. User > [Card Issuance]

        2. User > General

        3. User > Admin

      5. Setup

        1. Network

        2. Authentication

        3. Wiegand

        4. I/O

        5. Date & Time

        6. System

      6. Logs

      7. Logout

    3. Technical support and quality assurance

    4. Glossary

  1. System Configuration​

(상기 SNAPCHECK MOAI-O를 사용하여 그림 변경)

SNAPCHECK MOAI-O can be used to configure various types of access control systems as shown in the figure above,

Instantly upgrade and integrate into a biometric authentication system by simply replacing the RF reader with an SNAPCHECK MOAI-O, while still using all the resources of a traditional card-based system.

  1. Standalone operating mode​

(상기 SNAPCHECK MOAI-O를 사용하여 그림 변경 – 모바일 제거)

This figure describes a typical configuration where SNAPCHECK MOAI-O directly controls a door by connecting the lock, exit button, door sensor, fire alarm input, etc.

Users perform facial recognition by tagging their biometric card while looking at SNAPCHECK MOAI-O for facial authentication.

SNAPCHECK MOAI-O could be directly connected with diverse access control devices, upon authentication success, SNAPCHECK MOAI-O opens the door.

  1. Access Control Panel Integration Mode​

(상기 SNAPCHECK MOAI-O를 사용하여 그림 변경)

In this configuration, SNAPCHECK MOAI-O works with the access control panel to control the door. Users perform facial authentication by tagging their biometric card while looking at the SNAPCHECK MOAI-O.

Upon successful authentication, SNAPCHECK MOAI-O sends the biometric card's card number (the card number that is matched to the user in the access controller) to the access control panel via Wiegand communication, and the access control panel unlocks the door if the transmitted card number exists in the access control panel's card number database.

Follow the access controller manufacturer's instructions for the Wiegand communication format, wiring method, etc.

  1. Product​

2.1. Specification​
Model NameSNAPCHECK MOAI-O
Central Processing UnitHeterogeneous Processor Configuration; Arm Quad core, Arm Dual Core, 1.2 TOPS NPU, and MCU
Display3-color LED indicator
Touch buttons4 Button - For Time & Attendance
Supported Authentication modesCard Authentication Biometric Card & Face Recognition Fusion Authentication TEMPIC (see Appendix)
CameraRGB/IR dual camera
High-speed image processingLow-light and backlight compensation, auto exposure, high dynamic range (HDR), Dual Image Fusion.
Fraud Prevention (Liveness)AI based anti-spoofing technology.
Face Verification Range0.5m ~ 2.0m
Facial Recognition Speed< 0.3 sec.
Lens and angle of viewFixed focus combined lens, around diagonally 70 degrees
Accuracy100% (over six nine percent, 99.9999%)
Recommended number of facial recognition usersUnlimited
Recommended number of users faces enrollmentUp to 20,000 faces (in TEMPIC authentication)
RF Card Reader13.56Mhz (ISO-14443A/B, ISO-15693)
Card TechnologiesSNAPPIN / Mifare / Desfire / Felica / Java / NFC / iClass (optional)
CommunicationEthernet / WIFI / RS-485
InputWiegand / Fire Alarm / Door status / Exit button
OutputDry contact / Wiegand
Event Logs1,000,000 events can be stored
Sound OutputVoice / Buzzer
Power Input and Consumption6~28VDC, 15Watt (Peak)/12 Watt (Operation)
ConnectorsRJ45, 17p terminal block
Data encryptionAES 256 encryption
Encrypting communicationsASE 256 encryption
Operating Temperature / Humidity-10℃ ~ 60℃ / 0%~80
Dimension86 x 34 x 330 (WDH, mm)
AuthenticationKC, FCC, CE

* TEMPIC: ANDOPEN's patented technology that safely protects facial information from hacking and other malicious theft, increasing user convenience while ensuring security.

* SNAPPIN: ANDOPEN’s biometric card, other cards cannot embed biometric information.

*Caution*

Comply with all electrical standards recorded in the specification. Provide sufficient and reliable DC power to SNAPCHECK MOAI-O

  1. Components​

Upon purchasing the product, verify that all included components are present. If any components are missing, contact your sales representative.

(상기 SNAPCHECK MOAI-O를 사용하여 그림 변경)

  1. Part Names and Functions​

Touch Button Functionality

(상기 SNAPCHECK MOAI-O를 사용하여 그림 변경)

  1. Installation​

  • Your product must be installed by a qualified service professional and in compliance with any local laws or rules.

  • All wires, cables, etc. required for the installation must be routed through grounded, flame-retardant conduit to protect against breaks, shorts, fire, etc.

  • Do not connect the cable when the power is on.

  • It is recommended that the provided resistors be connected for reliable communication and circuit protection.

  • Refer to the Installation Guide that shipped with your product along with this manual.

    1. Where to install​

  • Install on a stable, level surface.

  • For optimal performance, ensure that the front face of SNAPCHECK MOAI-O is installed parallel to the user’s face.

  • For ease of use and optimal performance, install SNAPCHECK MOAI-O at eye level, taking into account the average height of your users.

- Recommended height (height from floor to Camera):

Northeast Asia: 154 cm/ Southeast Asia: 152 cm/ Americas: 158 cm/ Northern Europe: 163 cm

  1. Lighting environments​

  • Set up SNAPCHECK MOAI-O in a location where the lighting evenly illuminates your face.

  • Avoid lighting from above, behind, and to the side of your face.

  • Avoid direct sunlight or strong lighting on SNAPCHECK MOAI-O.

  • Avoid strong downward or upward light and backlighting that creates shadows on the face.

  1. Product Installation​

​

(상기 SNAPCHECK MOAI-O를 사용하여 그림 변경)

Follow these steps to install the product correctly.

Before installing the product, ensure that necessary wires, such as power cables, Ethernet cables, and data cables, are pulled out sufficiently from the attachment surface.

① Remove the mounting bracket from SNAPCHECK MOAI-O

* Note *
The mounting bracket is assembled on the product (backside of SNAPCHECK MOAI-O)

The mounting bracket is pre-assembled and can be removed by pulling it downward.

② Pass the cables and wires through the rectangular hole of the mounting bracket. Then, securely fasten the fixing bracket to the attachment surface using the provided screws (M4x25). If needed, use the included screw anchors for additional stability.

③ Properly couple wires to provided terminal blocks(Male-type) provided according to terminal block PIN MAP. * For interface cable details, refer to the Pin map table below. And recommend wrapping the ferrite core to the wires.

④ If necessary, connect the Ethernet cable to the Ethernet port on the back of SNAPCHECK MOAI-O.

⑤ Connect male-type terminal blocks and female-type terminal blocks correctly according to terminal block PIN MAP.
⑦ Combine SNAPCHECK MOAI-O with the mounting bracket completely.
⑥ Secure SNAPCHECK MOAI-O to the mounting bracket with the provided M3 screws.

<Interface Cable PIN MAP>

(SNAPCHECK MOAI-O 터미널 블록으로 변경, SNAPCHECK MOAI-O쪽 터미널 블록과, 케이블 쪽 터미널 블록 두개로 나누어 그려야 함)

​

  1. Wiring​

  • Familiarize yourself with the wiring manuals of the lock and external device provider, and wire SNAPCHECK MOAI-O concern the operating characteristics of the lock. Also, be sure to fully understand the functionality of AOS later in this manual and proceed with the wiring in line with your purpose.

  • The maximum current allowed by the Relay circuit in SNAPCHECK MOAI-O that connects to the lock is 2A. Check the compatibility and maximum current of the locks such as EM-LOCK, Dead Bolt, and Striker, and ensure that the current applied to the Relay circuit in SNAPCHECK MOAI-O is 1.8A or less. If more current is applied, permanent circuit damage may occur.

  • When interfacing with an access control panel, please refer to the manual provided by the manufacturer for wiring.

* Caution
- All wires used for wiring should be shielded AWG22

- Use Shielded Twisted Pair (STP) Cat5e, 568B for Ethernet connections.

The figure below is just a typical wiring example. Wiring correctly according to users' configuration environment.

(상기 SNAPCHECK MOAI-O를 사용하여 그림 변경)

(상기 SNAPCHECK MOAI-O를 사용하여 그림 변경)

  1. Using the product​

  • Boot SNAPCHECK MOAI-O
  • When power is applied, the BLUE LED on the top of the device lights up.
  • About 25~30 seconds later, the device plays a booting sound.
  • When the boot sound plays, SNAPCHECK MOAI-O is ready.

(상기 SNAPCHECK MOAI-O를 사용하여 그림 변경)

  • Facial Recognition

  • When the dual camera of SNAPCHECK MOAI-O detects the face of a person, four infrared LEDs light up.

  • Facial recognition is performed by tagging a biometric card while directly looking at the camera.

    (Keep the card tagged until you hear the card reading sound)

  • The upper LED lights up red upon authentication failure, and SNAPCHECK MOAI-O plays the fail sound.

  • The upper LED lights up green upon successful authentication, and SNAPCHECK MOAI-O plays the success sound.

  1. Troubleshooting​

If the device becomes slow or operates abnormally due to unexpected causes such as static electricity or unstable power, restarting the SNAPCHECK MOAI-O may resolve the issue.

You can reboot by accessing AOS (SNAPCHECK MOAI-O built-in Web-based management software) and find the ‘System’ tab, press the [Reboot] button.

Alternatively, you can reboot by physically disconnecting and reapplying power (disconnecting and reapplying DC power about 5 seconds later).

In some cases, a power reboot may resolve more issues.